CSS3133: Knowledge Management Assignment, UOW, Malaysia DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia
| University | UOW Malaysia KDU University College (UOW) |
| Subject | CSS3133: Knowledge Management |
DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia. In recent years, it has managed to built-up a sizeable client base in and around the South-East Asia region and is looking to
expand its business throughout Asia and beyond. DDS wants to leverage the vast knowledge base gathered over the years and share it with its customer service agents, and even customers, directly.
Consequently, DDS has appointed your team of consultants to assist them in setting up a Knowledge Management System (KMS) that will form a repository for its knowledge base and an interactive resource for its agents and customers.
Tasks
- Provide the choice of 2-3 knowledge management (KM) tools and/or technologies that might be useful in:
a. The knowledge creation and capture phase
b. The knowledge sharing and dissemination phase
c. The acquisition and application phase - For the tools described above, discuss how these tools may be applied at the individual, group, and organizational level, and whether they would require different degrees of standardization, maintenance, or training.
- Discuss how you would attempt to accommodate different user skills levels and expectations that will be using the KMS, in particular the type of tools you would recommend for the baby boomer versus the millennial generation users amongst the agents and customers.
Get Help By Expert
At Assignmenthelper.my, we provide professional thesis writing help online to students in need of assistance with their academic papers. Whether you are struggling with your research paper, dissertation, or capstone project, our team of assignment help experts can provide the guidance and support you need to complete your assignment successfully. Plus, for those pursuing research methodology assignments, we've got you covered there too. Count on AssignmentHelper.my for excellence in academic support. Your success is our priority.
Recent Solved Questions
- BUS706: Finance for Managers Assignment, LIBT, Malaysia You are a senior manager in a business unit of a medium-sized enterprise, with functional management and organizational leadership responsibilities
- DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
- Advance Financial Accounting Home Work, SU, Malaysia Ruby Berhad, a Malaysian company signed a contract on 1 December 2019 to buy machinery from Ecuador payable
- G0302: Web Site Design Report, XUM, Malaysia Submitting or presenting someone else’s work, words, ideas, data or information as your own intentionally or unintentionally
- Business Strategy and Leadership Assignment, ASB, Malaysia Multiple problems confront an organization in a fiercely competitive business climate. This means that a company’s
- CL101 Murder Case Analysis: Evidential Issues & Legal Solutions in PP v Kim & Leo – Section 302 Penal Code
- Corporate Finance Assignment, UM, Malaysia Choose ONE non-financial company listed in the Bursa Malaysia. Find the latest financial statement for the company
- Anda dilantik sebagai wakil bagi negeri masing-masing dalam Persidangan Negara untuk mengetengahkan: Hubungan Etnik Assignment, TU, Malaysia
- Organizational Behavior Assignment, TU, Malaysia Authentic leaders lead from strong, personal, moral values that can have a profound effect on your organization
- Unit 2 International Marketing Management, Assignment, Malaysia
