CSS3133: Knowledge Management Assignment, UOW, Malaysia DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia
| University | UOW Malaysia KDU University College (UOW) |
| Subject | CSS3133: Knowledge Management |
DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia. In recent years, it has managed to built-up a sizeable client base in and around the South-East Asia region and is looking to
expand its business throughout Asia and beyond. DDS wants to leverage the vast knowledge base gathered over the years and share it with its customer service agents, and even customers, directly.
Consequently, DDS has appointed your team of consultants to assist them in setting up a Knowledge Management System (KMS) that will form a repository for its knowledge base and an interactive resource for its agents and customers.
Tasks
- Provide the choice of 2-3 knowledge management (KM) tools and/or technologies that might be useful in:
a. The knowledge creation and capture phase
b. The knowledge sharing and dissemination phase
c. The acquisition and application phase - For the tools described above, discuss how these tools may be applied at the individual, group, and organizational level, and whether they would require different degrees of standardization, maintenance, or training.
- Discuss how you would attempt to accommodate different user skills levels and expectations that will be using the KMS, in particular the type of tools you would recommend for the baby boomer versus the millennial generation users amongst the agents and customers.
Get Help By Expert
At Assignmenthelper.my, we provide professional thesis writing help online to students in need of assistance with their academic papers. Whether you are struggling with your research paper, dissertation, or capstone project, our team of assignment help experts can provide the guidance and support you need to complete your assignment successfully. Plus, for those pursuing research methodology assignments, we've got you covered there too. Count on AssignmentHelper.my for excellence in academic support. Your success is our priority.
Recent Solved Questions
- HMEF5113: Statistics for Educational Research Assignment, OUM, Malaysia Describe how you would go about addressing missing values in a dataset when respondents failed to fill up their responses
- Diploma in Land Survey Assignment, UTM, Malaysia Calculate the volumes of cut and fill contained between consecutive cross-sections from CS10 and CS15
- Discuss the steps to implement quality improvements in a manufacturing company | Quality management Report, UKM, Malaysia
- MHR612 Human Resource Management Level: Master Exploring HR Practices: An In-Depth Interview with an HR Manager
- BBMF 3073: Risk Management Assignment, UTAR, Malaysia Risk Management analysis is the discipline of identifying business risk and determining solutions to business risk
- Environmental Health Dissertation, UKM, Malaysia The study was conducted among Bazaar Ramadhan street food handlers of North Seberang Perai. North Seberang Perai
- Sustainable Project Management Assignment, UTM, Malaysia Decision-making for sustainable project management can be a very arduous task in which decision-making methods
- MSM606: Strategic Management Essay, AeU, Malaysia Acquire relevant knowledge on factors related to and that had impacts on how business organizations function
- Computational Method for Mechanical Engineers Assignment, MMU, Malaysia Figure 1 shows a two-dimensional, steady-state heat conduction with a heat source. Students are required to identify a suitable
- Business Economics Assignment, SU, Malaysia In recent years, US tech companies have faced increased scrutiny in Washington over their size and power
