CSS3133: Knowledge Management Assignment, UOW, Malaysia DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia

University UOW Malaysia KDU University College (UOW)
Subject CSS3133: Knowledge Management

DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia. In recent years, it has managed to built-up a sizeable client base in and around the South-East Asia region and is looking to
expand its business throughout Asia and beyond. DDS wants to leverage the vast knowledge base gathered over the years and share it with its customer service agents, and even customers, directly.

Consequently, DDS has appointed your team of consultants to assist them in setting up a Knowledge Management System (KMS) that will form a repository for its knowledge base and an interactive resource for its agents and customers.

Tasks

  • Provide the choice of 2-3 knowledge management (KM) tools and/or technologies that might be useful in:
    a. The knowledge creation and capture phase
    b. The knowledge sharing and dissemination phase
    c. The acquisition and application phase
  • For the tools described above, discuss how these tools may be applied at the individual, group, and organizational level, and whether they would require different degrees of standardization, maintenance, or training.
  • Discuss how you would attempt to accommodate different user skills levels and expectations that will be using the KMS, in particular the type of tools you would recommend for the baby boomer versus the millennial generation users amongst the agents and customers.

Get Solution of this Assessment. Hire Experts to solve this assignment for you Before Deadline.

Get Help By Expert

At Assignmenthelper.my, we provide professional thesis writing help online to students in need of assistance with their academic papers. Whether you are struggling with your research paper, dissertation, or capstone project, our team of assignment help experts can provide the guidance and support you need to complete your assignment successfully. Plus, for those pursuing research methodology assignments, we've got you covered there too. Count on AssignmentHelper.my for excellence in academic support. Your success is our priority.

Answer

Recent Solved Questions

Online Exam & Assignment Writing Services

70841+ Orders Delivered

4.9/5
5 Star Rating

Confidential & Secure Assignment Help For

Group Assignment Help

Online Exam -Test & Quiz

Cheapest Price Quote

Diploma & Certificate Levels

Semester & FYP Papers

Summative & Individual

GBA & Reflective

Last Minute Assistance

Sample Assignment Download

IMR652 Management Of Business Records UITM Assignment Sample Malaysia
IMR652 Management of Business Records is an effective foundational course for building the skills necessary to develop and manage records-related processes within an organization. It provides a comprehensive introduction to…
Assignment Sample
CHE515 Instrumental Chemistry For Engineers  UITM Assignment Answer Malaysia 
CHE515 Instrumental Chemistry for Engineers is an advanced chemistry course offered at UITM (Universiti Teknologi MARA) in Malaysia. The course focuses on the application of modern analytical methods to study…
Engineering

UP TO 15 % DISCOUNT

Instant Paper Writing Services by Native Malaysia Writers

Plagiarism Free Solutions
100% Original Work
24*7 Online Assistance
Native PhD Experts
Hire a Writer Now