CSS3133: Knowledge Management Assignment, UOW, Malaysia DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia
| University | UOW Malaysia KDU University College (UOW) |
| Subject | CSS3133: Knowledge Management |
DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia. In recent years, it has managed to built-up a sizeable client base in and around the South-East Asia region and is looking to
expand its business throughout Asia and beyond. DDS wants to leverage the vast knowledge base gathered over the years and share it with its customer service agents, and even customers, directly.
Consequently, DDS has appointed your team of consultants to assist them in setting up a Knowledge Management System (KMS) that will form a repository for its knowledge base and an interactive resource for its agents and customers.
Tasks
- Provide the choice of 2-3 knowledge management (KM) tools and/or technologies that might be useful in:
a. The knowledge creation and capture phase
b. The knowledge sharing and dissemination phase
c. The acquisition and application phase - For the tools described above, discuss how these tools may be applied at the individual, group, and organizational level, and whether they would require different degrees of standardization, maintenance, or training.
- Discuss how you would attempt to accommodate different user skills levels and expectations that will be using the KMS, in particular the type of tools you would recommend for the baby boomer versus the millennial generation users amongst the agents and customers.
Get Solution of this Assessment. Hire Experts to solve this assignment for you Before Deadline.
Get Help By Expert
At Assignmenthelper.my, we provide professional thesis writing help online to students in need of assistance with their academic papers. Whether you are struggling with your research paper, dissertation, or capstone project, our team of assignment help experts can provide the guidance and support you need to complete your assignment successfully. Plus, for those pursuing research methodology assignments, we've got you covered there too. Count on AssignmentHelper.my for excellence in academic support. Your success is our priority.
Recent Solved Questions
- BTW1042: Malaysian business law Assignment, MUM, Malaysia Discuss whether the elements required to form a legally binding contract exist between Ben and Tim
- KNC6013: Sustainable Project Management Assignment, USM, Malaysia Sustainable Development Decision Making for sustainable project management can be a very arduous task
- Islamic Family Law Assignment, MUM, Malaysia Examination of the policies and laws established by the Malaysian government to support ta’liq by desertion
- MGT7998E: The Relationship in Between Service Quality Dimensions and Patient Satisfaction of Public Hospital in Malaysia: RESEARCH Assignment, IIU, Malaysia
- Zaman Silam Bhd have 500 employees with an average salary of $3,000 per month: Financial Management, Case Study, UTM, Malaysia
- Nile Inc is considering an investment of capital to be raised: ACCA Advanced Financial Management (AFM) Assignment, UOSG, Malaysia
- LAW 3711: Equity & Trusts II Assignment, IIUM, Malaysia Mee Lan left RM 3000 for the maintenance of aged and poor people at Gunung Ledang
- Government Policy Assignment, UCSI, Malaysia Discuss and criticize the incorporation of sustainable development goals (SDGs) into the education system
- Science Research Paper, UM, Malaysia Corrosion is generally understood to be the destruction of a metal by the action of corrosive agents
- 6G6Z1103: Enterprise Programming Assignment, MMU, Malaysia
