CSS3133: Knowledge Management Assignment, UOW, Malaysia DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia
| University | UOW Malaysia KDU University College (UOW) |
| Subject | CSS3133: Knowledge Management |
DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia. In recent years, it has managed to built-up a sizeable client base in and around the South-East Asia region and is looking to
expand its business throughout Asia and beyond. DDS wants to leverage the vast knowledge base gathered over the years and share it with its customer service agents, and even customers, directly.
Consequently, DDS has appointed your team of consultants to assist them in setting up a Knowledge Management System (KMS) that will form a repository for its knowledge base and an interactive resource for its agents and customers.
Tasks
- Provide the choice of 2-3 knowledge management (KM) tools and/or technologies that might be useful in:
a. The knowledge creation and capture phase
b. The knowledge sharing and dissemination phase
c. The acquisition and application phase - For the tools described above, discuss how these tools may be applied at the individual, group, and organizational level, and whether they would require different degrees of standardization, maintenance, or training.
- Discuss how you would attempt to accommodate different user skills levels and expectations that will be using the KMS, in particular the type of tools you would recommend for the baby boomer versus the millennial generation users amongst the agents and customers.
Get Solution of this Assessment. Hire Experts to solve this assignment for you Before Deadline.
Get Help By Expert
At Assignmenthelper.my, we provide professional thesis writing help online to students in need of assistance with their academic papers. Whether you are struggling with your research paper, dissertation, or capstone project, our team of assignment help experts can provide the guidance and support you need to complete your assignment successfully. Plus, for those pursuing research methodology assignments, we've got you covered there too. Count on AssignmentHelper.my for excellence in academic support. Your success is our priority.
Recent Solved Questions
- Medical Law Report, UCISS, Malaysia Penelope, aged 65, has suffered from schizophrenia for most of her adult life. Penelope’s son took her to see a doctor
- Environmental Health Ethics Assignment, MU, Malaysia First-world countries like the USA, the United Kingdom, and other European nations have boasted high rates of recycling
- WUC203/03: Writing Skills for University Studies Assignment, WOU, Malaysia What are the two advantages and two disadvantages of food delivery service
- Industrial Project For Prof Diploma Assignment, Malaysia
- STA60104 Quantitative Methods for Business Assignment Malaysia
- Energy Efficiency in UOW Malaysia KDU Building Assignment, KDU, Malaysia KDU was established in 1983 and is a pioneer in Malaysian private education that has its own purpose-built campus
- Discuss briefly the pathophysiology and clinical manifestations of breast cancer: Obstetric and Gynaecology Assignment, UOM, Malaysia
- BAMS1743: Jan-2024- Indicate whether this variable is a quantitative discrete, quantitative continuous, or qualitative variable: Quantitative Methods, Assignment , TAR UMT, Malaysia
- Accounting Assignment, UM, Malaysia On 1 January 2021, the company decided to issue 200,000 preference shares and 2,000,000 ordinary shares at RM1.40
- Managerial Finance Course Work, APU, Malaysia What is the company’s earnings potential? Example to include: gross profit, net income, EBITDA, and financial earning for which year
