Web-Based Hotel Booking System Assignment: Zyphora Suites Case Study for Seamless Reservation and Member Experience

Web based System   – Franchise Hotel Booking System

Hotel name –Zyphora Suites – linked to 2 hotels (Grand Zyphora Port Dickson , Grand Zyphora Melaka)

Software Used : PHP, MySQL, Notepad++

Objectives :

• To improve data accuracy and system reliability by implementing proper validation.
• To improve user experience when checking room availability
• To increase user retention by providing a seamless and trustworthy interface.
• To improve the accessibility for exclusive member benefits

Requirements:

User Registration: Users must register to book rooms. Guest check-out is also available without an account.

Room Booking: Users can select room types, check availability, and proceed to booking with an option for checking availability and viewing room details.

Payment: Users can choose the option of pay by Touch N Go, Card or E-Wallet and FPX – create dummy payment page and able to retrieve booking confirmation in email and booking receipt able to download also send to user’s email.

Administrator Panel: The system should have an admin panel to manage room inventory, user accounts, bookings, transactions, and feedback.

Member Features: Registered members get personalized offers, past bookings, rewards, and feedback management.

System Design: The system will be user-friendly, with easy navigation and data validation. It will also have responsive design principles for mobile users.

Data Handling: Ensure data accuracy through proper validation and error handling for booking processes.

Room Availability Suggestions: If no rooms are available for the selected dates, alternative suggestions should be provided.

Security: The system should have a secure backend to handle user data and prevent data loss or breach.

System Features:

Admin Features:

• Log in and register into the system.
• Add new staff members.
• Manage room inventory (add, edit, delete rooms).
• View and modify user bookings.
• Add, delete, and update user accounts.
• View transaction records.
• Add and manage hotels.
• Manage member rewards (add, update, delete).
• View and manage feedback/ratings.
• Generate revenue reports.
• Manage live chat enquiries

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Member Features:

• Register and log into the system.
• Edit personal profile in personal dashboard
• Browse available hotels and rooms.
• Book, edit, or cancel bookings.
• Make payments for bookings.
• View past bookings.
• Update personal preferences.
• Leave feedback and ratings for hotels.
• Make live inquiries (possibly a contact feature).
• Retrieve receipts for bookings.

General Features:

Responsive Design: The system will be mobile-friendly and compatible with various devices (laptops, desktops, and phones).

Data Validation: Real-time validation of user inputs to ensure correct and complete information is submitted before proceeding to the next steps.

Error Prevention: Clear error messages and guides for users to correct any invalid inputs.

Booking Suggestions: When rooms are unavailable for the selected dates, the system should offer alternative dates or room types.

Exclusive Member Benefits: Members will receive exclusive promotions, discounts, and rewards, which will be visible in their dashboard.