Call Center Employee Analysis Assignment 2 Report: Hypothesis Testing on Service Length by Gender, Experience & Education
| University | Asia Pacific University (APU) |
| Subject | BMG323 BUSINESS ANALYTICS Assignment |
Instructions:
1. The report must be completed in ENGLISH and TYPEWRITTEN
2. The report must strictly follow the following format:
➢ Font : Times new roman
➢ Font size : 12 points
➢ Spacing : single(1) lines
➢ Length : 500-1000 words
3. Write the word count at the bottom right of your report
Question
The director of human resources for a large bank has compiled data of about 70 former employees at one bank call centers (excel file call center data). For each of the following, assume equal variances of the two populations
a) Test a null hypothesis that the average length of service for males is the same as for female
b) Test a null hypothesis that that the average length of service for individuals without prior call Centre experience is the same those with experience
c) Test a null hypothesis that the average length of service for individuals with a college degree is the same as for individuals without a college
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