DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- Discriminant Analysis Report: Assessing Reliability and Validity of Customer Satisfaction, Service Quality, and Brand Loyalty
- A/618/7400 Unit 4 Level 4 Database Design & Development Assignment 1, ISMT College
- BFW2751: Derivatives 1 Assignment, MUM, Malaysia Nancy Lim a financial analyst, is looking for your guidance regarding her new investment portfolio, which is worth $2 million
- CBLX3103: INTRODUCTION TO LINUX Assignment, OUM, Malaysia The purpose of this assignment is to gain experience on the requirements of hardware, software and devices for Linux operating system
- BBPW3203: Financial Management II Assignment, OUM, Malaysia Explain the defensive tactics that firms can use to resist hostile takeovers
- GHZM 3063: Tourist Behaviour Assignment, UUM, Malaysia Students are required to design of either a transit centre
- DBAF2003: Principles of Accounting Assignment, UoC, Malaysia On 1 January 2011, Yen had two vehicles for use in his business. Vehicle X was bought several years earlier for £7.500
- BBPS4103 Strategic Management Pengurusan Strategik, Assignment, OUM, Malaysia
- HUMAN CAPITAL MANAGEMENT Case Study, MSU, Malaysia Working Arrangements and Leadership, Post COVID-19 The COVID-19 pandemic disrupted global labor markets in 2020
- ESEM5634 Educational Research Methodology, Research Paper, UNITAR, Malaysia
