GSGM7324 Final Assessment: Organizational Development and Change Management UNITAR International University

INSTRUCTIONS:

1. The subjective questions are specifically designed to meet the following CLO’s.

2. Course Learning Outcomes

CLO1 : Describe the field of study in OD and its processes
CLO2 : Distinguish between planned and unplanned change and the models of change.
CLO3 : Apply the diagnostic tools and the methodologies used by OD consultants, and
CLO4 : Suggest application of OD concepts and their applications in diverse background

This final assignment consist of four (4) main questions aligned with the Course Learning outcomes and must be answered all. Please read the instruction under each section carefully.

Students are required to submit their answers via Turnitin before final submission. Include

3. The format of the submitted answer script should be as below:
Font: Times New Roman Font Size: 12 Spacing: 1.5 – Double

4. Students MUST pass this final assignment in order to pass this subject.

5. Use APA format for in-text citations as well as for your final reference list.

6. Save the document with your FULL NAME Matric Number before submission.

7. Submit the softcopy of your answers in ONE (1) file to your Final Assessment folder in the LMS.

Question 1 – CLO1

The Evolution and Process of Organizational Development

TechGrow Inc., a software development company, has hired an OD consultant to help them improve their organizational effectiveness. As an OD expert, analyse this scenario and answer the following:

a) Explain the historical evolution of Organizational Development and how it has shaped modern OD practices. (8 marks)

b) Describe the key phases of the OD process that the consultant should follow at TechGrow Inc. Support your answer with relevant theoretical frameworks. (9 marks)

c) Evaluate the role of values and ethics in OD interventions, particularly in the context of the technology industry. (8 marks)

Question 2 – CLO2

Change Management Models and Approaches

Read the following case: Global Retail Corp. is experiencing both planned changes (digitaltransformation initiative) and unplanned changes (sudden market disruption due to new competitors). The organization is struggling to manage these simultaneous changes effectively.

a) Compare and contrast planned and unplanned change, using specific examples from the case. (9 marks)

b) Analyse TWO (2) major models of change (e.g., Lewin’s 3-Step Model, Kotter’s 8-Step Model, or ADKAR Model) and their potential application in Global Retail Corp.’s situation. (8 marks)

c) Evaluate the potential resistance to change in this scenario and suggest strategies to overcome it. (8 marks)

Question 3 – CLO3

Diagnostic Tools and OD Methodologies

You are an OD consultant working with HealthCare Solutions, a network of hospitals facing challenges in employee engagement and departmental coordination.

a) Design a comprehensive diagnostic strategy using THREE appropriate diagnostic tools. Justify your choice of each tool. (9 marks)
b) Analyse the potential data collection methods you would use, considering their advantages and limitations. (8 marks)
c) Explain how you would interpret the collected data and translate it into actionable OD interventions. (8 marks)

Question 4 – CLO4

Application of OD Concepts in Diverse Contexts

MultiCulture Ltd. is a multinational organization operating in 12 countries with a diverse workforce. They want to implement an organization-wide cultural transformation program.

a) Analyse how OD concepts and interventions might need to be adapted for different cultural contexts within MultiCulture Ltd. (8 marks)

b) Develop a comprehensive OD intervention plan that addresses:
• Cultural sensitivity and diversity
• Virtual team dynamics
• Cross-cultural communication
(10 marks)

c) Evaluate potential challenges in implementing OD interventions across diverse geographical locations and suggest solutions to overcome them. (7 marks)

Answer

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