DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- Organizational Development Assignment, UIU, Malaysia Pelajar dikehendald menulis artikel yang berkagan dengan taluk yang diberikan akan ditentukan oleh
- MBA7173 Research Methodology, Assignment, Malaysia
- Barriers to E-Invoicing in Malaysia: An Analysis of Technological and Regulatory Challenges
- KNS2163: Geotechnical Engineering Assignment, UMS, Malaysia Work to remediate failed slope along Jalan Sebauh, Bintulu is proposed and The affected slope is along a 5 km section of the road
- MPU3412: Discuss the following topic in the forum and submit proof of your participation in the online discussions: Community Service Assignment, OUM, Malaysia
- XBFS4103: Osh Issues In Workplace Assignment, OUM, Malaysia Food safety is something that must not be taken lightly and Productivity can be increased through the production of safe and quality
- ITT270: Digital Electronic Assignment, UiTM, Malaysia Understand the concept of a digital systems and arithmetic logic circuit
- Psychology Course Work, UM, Malaysia Google is one of the most well-known brands in the world. Starting with the development of a search engine so effective
- ACC70304 GRI Reporting Assignment 1: Shell Case Study on Diversity, Equity, and Inclusion Practices
- Strategic Management and Leadership Assignment, NUM, Malaysia You are required to prepare a case study about a business leader of your choice
