DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Are You Searching Answer of this Question? Request Malaysian Writers to Write a plagiarism Free Copy for You.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- ABCR2103: This assignment aims to assess students’ understanding of the roles and functions of corporate communication: Principles Of Corporate Communication Assignment, OUM, Malaysia
- JAVA Programming Level 1 Assignment, UNIKL, Malaysia The management of an airport thinks that the way in which the airport is operated means that incoming flights
- Integrated Marketing Communication Assignment, IIU, Malaysia If you were the brand manager for Kraft salad dressing, which obstacles to implementing the key integrated marketing
- A 6 -week old Indian boy admitted to pediatric ward with spina bifida and lumbosacral myelomeningocele: Paediatrics Assignment, UOM, Malaysia
- Finance for Strategic Managers Assignment, IBAS, Malaysia Pietro Yon, a local businessman, owns and manages a number of retail stores that sell a range of homewares
- Group decision-making is increasingly the primary means for most contemporary business firms: Organizational Behaviour Assignment, UTM, Malaysia
- Biology Research Paper, UPM, Malaysia Metabolomics is a comprehensive study of organisms at the level of the metabolite. The emergence of metabolomics
- Biomedical Assignment, US, Malaysia As per the WHO, mental health is a state of complete physical, mental and social well-being and not merely the absence
- ACC4243: Advanced Taxation Assignment, IIUM, Malaysia New Town Manufacturing Sdn Bhd a Malaysian tax resident company is engaged in the business of manufacturing paper products
- Culture & Organizations Case Study, UKM, Malaysia Describe briefly the organization, its purpose, and its business. Research is required, with at least 2 references
