DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Are You Searching Answer of this Question? Request Malaysian Writers to Write a plagiarism Free Copy for You.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- Alternative dispute resolution Essay, IIUM. Malaysia In Malaysia, there are two different types of mediation practices Firstly, mediation is available in the court
- LAW1014: Business Law Course Work, SU, Malaysia Discuss the application of the doctrine of caveat emptor with particular reference to the implied conditions
- BBRC4103: Tahap pertama dalam penyelidikan ialah untuk mengenal pasti permasalahan atau isu-isu dalam perniagaan: Kaedah Penyelidikan Tugasan, OUM, Malaysia
- HBEC2203: Early Childhood Education Curriculum Assignment, OUM, Malaysia According to the National Association for the Education of Young Children, there are eight indicators that show
- BBM208: Business Ethics Assignment, WOU, Malaysia Describe the details of the Theranos scandal. Discuss whether or not Elizabeth Holmes should be held responsible
- Entrepreneurship and Innovation Assignment, SU, Malaysia Many organizations faced challenges during the COVID-19 pandemic, and some found ways to overcome them but some failed
- FAR210: Discuss whether the above transactions on 1 August 2022 give rise to financial Vliability in the books of Tango Bhd: Financial Accounting 3 Assignment, UiTM, Malaysia
- Applied Calculus Assignment, SU, Malaysia Jubahsauk produces two new designs of baju kurung, A and B. Through market research and survey, the company determines
- Financial Accounting and Reporting Assignment, SU, Malaysia Perkasa Bhd., a public company listed in the MAIN market of Bursa Malaysia, issued and paid-up capital at the beginning
- SBFS1103: Thinking Skills and Problem Solving Essay, OUM, Malaysia Expose learners to critical thinking, and decision-making skills and enhance the learners’ problem-solving skills
