DSC763: Customer Analytics Case Study, UiTM, Malaysia A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services
| University | Universiti Teknologi MARA (UiTM) |
| Subject | DSC763: Customer Analytics |
A telecommunication company, MAYS Private Limited, wants to improve its customer experience with services and increase the Net Promoter Score.
Therefore, the Head of the Consumer Business division has proposed a Customer Analytics project for the company. With this project, the company is able to:
- Calculate NPS based on customer feedback surveys and analyze the results to identify areas for improvement.
- Segment customers into different groups based on NPS scores and analyze the factors that contribute to high or low scores.
- Analyze call logs to identify common customer complaints and network issues and use this information to improve network quality and resolve customer issues more effectively.
- Use billing information to analyze customer spending patterns and identify opportunities for upselling and cross-selling.
- Use predictive analytics to identify customers at risk of low NPS scores and proactively reach out to them with personalized offers and incentives to improve their experience.
Are You Searching Answer of this Question? Request Malaysian Writers to Write a plagiarism Free Copy for You.
Get Help By Expert
If you're in search of professional assistance with your essay writing tasks, then Assignmenthelper.my is the ideal solution for you! Our team of experienced professionals provide comprehensive help and guarantee error-free essays each time. And if ever you are not completely satisfied with our products, just let us know - we'll make sure to tweak it until it's perfect. Plus, all our assignment help services come at a price that won't leave your pockets empty!
Recent Solved Questions
- Identify the problem(s) related to the theme Provide background and supporting data: Blockchain Economics Assignment, UniKL, Malaysia
- Object Oriented Programming Assignment, UiTM, Malaysia Based on research done by Mr. Rushikesh S. Raut, the use of object-oriented programming has increased in the software
- Accounting Assignment, OUM, Malaysia You are required to draw a Standard of Procedure (SOP) of petty cash counter operations
- SKC Engineering Sdn Bhd manufacturer of roofing supplies has developed monthly forecasts: Production Operation Management Home Work, UUM, Malaysia
- BDGO4103: Explain the organisational behavioural theories and concepts in real organisational setting: Organisational Behaviour Gelagat Organisasi, Assignment, OUM, Malaysia
- Business Law Assignment, TU, Malaysia On 1.12.2022, Marie offered to sell her porcelain doll to Lisa at RM200.00. Six days later, on 7.12.2022 Lisa rang Marie
- BBF305/03: Investment and Portfolio Management Assignment, WOU, Malaysia Suppose there are an infinite number of assets with an expected return of 12% p a and a standard deviation
- AICT004-3-2-NWN: Networks and Networking Assignment, APU, Malaysia You are required to design and apply an IP addressing scheme for the topology shown for The Evergreen Resort network
- DBM5024 Business Finance Assignment, MMU, Malaysia King Bakery is evaluating two different projects to expand its business The first project, Project Nutmeg has an initial cost of RM12,000
- Accounting and Finance Assignment, UUM, Malaysia Great Excel Traders has a branch at Kota Tinggi. All accounts are maintained at the Head Office in Johor Bahru
