- To find out what are the expectations of the patient of the Malaysian government hospital.
- To find out how Malaysian government hospitals provide quality care to meet the needs and satisfaction of patients.
- To find out how will patient satisfaction be affected in Malaysia’s government hospitals.
- To achieve the degree of patients’ understanding and expectation of the standard of service in Malaysia’s vital hospitals.
- To identify what patients want in Malaysia State Hospital.
- To identify the consequences of the most important variables for patient satisfaction in Malaysia’s government hospitals.
- Tangibility service has an impact on patient satisfaction in Malaysian government hospitals.
- Reliability service has an impact on patient satisfaction in Malaysian government hospitals.
- Responsiveness service has an impact on patient satisfaction in Malaysian government hospitals.
- Empathy service has an impact on patient satisfaction in Malaysian government hospitals.
- Assurance service has an impact on patient satisfaction in Malaysian government hospitals.
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