Business Research Methods Research Paper, UM, Malaysia To find out what are the expectations of the patient of the Malaysian government hospital

University Universiti Malaya (UM)
Subject Business Research Method
  • To find out what are the expectations of the patient of the Malaysian government hospital.
  • To find out how Malaysian government hospitals provide quality care to meet the needs and satisfaction of patients.
  • To find out how will patient satisfaction be affected in Malaysia’s government hospitals.
  • To achieve the degree of patients’ understanding and expectation of the standard of service in Malaysia’s vital hospitals.
  • To identify what patients want in Malaysia State Hospital.
  • To identify the consequences of the most important variables for patient satisfaction in Malaysia’s government hospitals.
  • Tangibility service has an impact on patient satisfaction in Malaysian government hospitals.
  • Reliability service has an impact on patient satisfaction in Malaysian government hospitals.
  • Responsiveness service has an impact on patient satisfaction in Malaysian government hospitals.
  • Empathy service has an impact on patient satisfaction in Malaysian government hospitals.
  • Assurance service has an impact on patient satisfaction in Malaysian government hospitals.

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